If you`re working with customers and partners, it`s important that you have your service level agreement on hand to send it quickly. Use our fillable SLA template to tailor it to your needs and then deliver in minutes. If you look at examples of internal service agreements in PDF format, you will probably find that the agreement essentially covers certain aspects: here you define the responsibilities of the service provider and the customer. If it`s a bit overwhelming to re-draw an SLA from the bottom up, you might be right. That`s why lawyers are there. However, with the advent of information that is very prevalent on the Internet, you can create a simple SLA yourself using a sample service level agreement. .