He says Sears can`t have it both ways. Armed with the Sears brochure and the response he received when he sought compensation from the Coquitlam subsidiary, he filed a dispute with RBC Visa, his credit card company, for unfured services. Sears customers, who paid hundreds of dollars for enhanced warranty plans through Sears, are in Sumering after the company stopped complying with those plans on October 18. “An owner of the protection plan should wait until the initial implementation of the plan is complete before requesting his coupon,” Sears spokesman Vincent Power said in an email to CTV News. Sears maintains customers under the written terms of the protection plan contract, even if they do not comply. We want you to be completely satisfied with the purchase of DIY products and services. If you are not satisfied for any reason, let us know. Call 1-800-495-2705 or email your request to ApptServices@searshomepro.com. Once your request is received, our customer service team will act immediately to obtain your satisfaction, subject to the limited warranty on the facility described in your contract, as well as our cancellation and return policy for Sears Home Services, described below. Your satisfaction is important to Sears. Fantillo paid about 350 $US in February for a five-year protection plan for his new Kenmore washing machine and tumble dryer, and although Sears is in liquidation, he thought he would at least get a coupon to buy goods. The Sears Protection Plan clearly states that buyers are entitled to an instore coupon equal to the price of their protection plan if they do not make a claim for the duration of the plan. Place a right to a | welfare guarantee Place a protection contract Due to significant additional costs related to goods installed or incorporated, no return or exchange of goods installed or incorporated is permitted (see restricted warranty or installation).
However, in certain circumstances and only at Sears` discretion, Sears may authorize the exchange or return of installed goods if the customer pays all installation and uninstall costs, plus storage and cargo costs. All covered repairs come with a treatment guarantee The decision to upgrade the home can be one of the best investments in your home. It offers the highest return on your investment and can increase the resale of your home dramatically. Funding a professional facility via Sears Home Services offers great benefits such as: A plan can protect all your large devices and systems How to get money back on your sears protection plan customers like Alex Fantillo of Coquitlam went to Sears and asked for compensation, but were said no.