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If you want to respond to a tender or do business with government or the big boys, you must have certification to the ISO9001:2015 international standard for Quality Management Systems. But what the heck is ISO9001 in plain English? Basically, it is guide to running...read more
Modern pet owners are fickle and do not give loyalty to vet clinics easily. Loyalty must be earned at critical moments of each and every visit. These are the moments of truth. The way we face these moments will decide whether owners return as clients to give you...read more
Four years ago today I boldly, optimistically and ignorantly finished my last day as a conscientious employee and stepped out into the world of freelancing. After twenty five years of delivering awesomeness to a steady flow of employers I was done with uniforms and...read more
I’m one half of a typical mid 40’s couple balancing two kids, work, mortgage, uncontrollable garden and probably too many pets. I have a passion for everything systems, process and training. Why? Because I know that people flourish when given the right resources and opportunities. Grow the people and your business will grow too. Allow them to stagnate and your business will flatline.
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